NullGravityVR

Refund Policy — NullGravityVR At NullGravityVR, we are committed to delivering an exceptional and immersive virtual reality experience every time you visit. We understand that plans may change and that customer satisfaction is key, which is why we’ve developed a fair and transparent refund policy to protect your time and investment. Reservation & Booking Refunds Cancellations (24+ Hours in Advance): If you need to cancel or reschedule your booking and provide at least 24 hours’ notice, we will offer a full refund or allow you to reschedule without penalty. Late Cancellations (Less Than 24 Hours): Cancellations made within 24 hours of your booking may be partially refunded (up to 50%) or rescheduled at our discretion, depending on availability and staffing. No-Shows: Guests who do not show up for their scheduled session without any prior notice are not eligible for a refund. Experience Quality Assurance Technical Interruptions: If your session is significantly disrupted (e.g., hardware malfunction or software issues lasting more than 15 minutes), you may be offered a partial refund or a free rebooking. Guest Experience Concerns: If you’re not satisfied with your experience due to a specific issue (e.g., equipment failure, service quality), please report it to our staff immediately on-site. We will do our best to resolve the issue or provide an alternative session. Group & Party Bookings For group events and parties (5+ guests), cancellations must be made at least 72 hours in advance for a full refund. Cancellations within 72 hours may incur a 20% cancellation fee. Deposits for large events are non-refundable but may be transferred to another date with prior arrangement. How to Request a Refund To request a refund, please contact our team at [email protected] or call us directly. Provide the following information: Full name and contact details Date and time of your session Reason for refund request Any supporting details (photos, videos, or staff confirmation) We process all refund requests within 5–7 business days after review. NullGravityVR strives to offer thrilling, glitch-free adventures beyond reality. If something doesn't go as expected, we promise to treat your concerns with respect, fairness, and speed. Need help or have questions? Reach out — we’re here to make your experience out of this world.